FAQs

What is your shipping time?

All orders ship from our warehouse within 48 hours.

U.S. orders generally arrive within 5-10 days depending on your location.

International orders generally arrive in 7-20 business days depending on your location.

Customs can hold up orders in certain countries and delay arrival times, which is unfortunately out of our control. Our goal is to ship to you as soon as possible!

We currently ship anywhere worldwide! 

Shipping is FREE worldwide! We are happy to provide free shipping to all our customers regardless of order size.

We offer rush shipping in the USA for an additional $3.95. This covers the cost of "Priority Tracked Shipping" with the USPS. Additionally, the order will also be fulfilled within 24-36 hours. 

Do you do returns or refunds?

Yes! If you're not satisfied with your product, please send us an email at info@myteddyboo.com.

In the unlikely event that a product arrives damaged, contact us via email (info@myteddyboo.com) within 10 days of receipt of package with photo and video evidence and we will send the necessary replacements items.   

Yes!

If you placed the order less than 24 hours, there's a chance we can change the address, but after that, we won't be able to change the address of your shipment.  

Buyer Protection is a set of guarantees that enables buyers to shop TeddyBoo with confidence.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.